Privacy Policy

1.1 Introduction

Efiko.pro respects your privacy and is committed to protecting personal information collected through our platform.

This Privacy Policy explains how Efiko.pro collects, uses, stores, shares, protects, and manages personal information when users create accounts, build professional profiles, upload credentials, publish portfolio websites, generate CVs, create vCards, use QR codes, connect custom domains, manage bookings, interact with visitors, or use our dashboards and related services.

By using Efiko.pro, you agree to the collection and handling of personal information as described in this Privacy Policy.

1.2 Information We Collect

Efiko.pro may collect the following categories of information:

Account Information
Name, email address, phone number, username, password credentials, account preferences, subscription package, and login records.

Professional Profile Information
Profile photo, biography, professional title, skills, education, work history, services, portfolio items, achievements, publications, research, certifications, licences, memberships, social links, CV details, vCard details, and contact information.

Credential Information
Certificates, licences, academic qualifications, awards, membership records, verification documents, issuing body details, and supporting evidence uploaded by users.

Billing and Subscription Information
Package selected, payment status, billing address, invoice details, transaction references, subscription history, renewal status, and payment confirmation. Payment card details may be processed by third-party payment providers and may not be stored directly by Efiko.pro.

Domain and Website Information
Custom domain records, subdomain settings, DNS-related details, favicon, logo, SEO metadata, template selections, website configuration, QR code links, and published profile URLs.

Appointment and Customer Interaction Data
Booking requests, visitor enquiries, customer records, appointment times, communication preferences, and messages submitted through forms or integrations.

Technical and Usage Data
IP address, browser type, device type, operating system, location approximation, log files, session activity, pages viewed, referral sources, error reports, security logs, and analytics data.

Plugin and Integration Data
Data generated through optional integrations such as Google Analytics, Disqus, WhatsApp, Facebook Pixel, Tawk.to, payment processors, email providers, or domain-related services.

1.3 How We Use Information

Efiko.pro uses personal information to:

1. Create and manage user accounts.
2. Provide access to dashboards and tenant websites.
3. Publish professional profiles, CVs, vCards, portfolios, and websites.
4. Assign subdomains and support custom domain connection.
5. Process subscriptions, purchases, billing, and renewals.
6. Provide credential upload and verification services.
7. Generate and manage QR codes.
8. Enable appointment booking and customer interactions.
9. Provide technical support and assisted setup services.
10. Improve platform performance, usability, security, and reliability.
11. Send account notices, onboarding emails, service updates, and billing messages.
12. Detect fraud, abuse, security risks, spam, and policy violations.
13. Comply with legal, regulatory, tax, security, and dispute-resolution obligations.
14. Support analytics, reporting, and platform optimisation.

1.4 Public Profile Visibility

Efiko.pro is designed to help users increase professional visibility. Information you choose to publish may be publicly accessible, indexed by search engines, shared through QR codes, or accessible through your subdomain or custom domain.

Public profile content may include your name, photo, biography, credentials, services, portfolio, CV, vCard, social links, booking link, and contact information.

You are responsible for deciding what information to publish, hide, or remove from your public profile.

1.5 Legal Basis for Processing

Depending on your location, Efiko.pro may rely on one or more lawful bases for processing personal information, including:

1. Performance of a contract.
2. Your consent.
3. Legitimate business interests.
4. Compliance with legal obligations.
5. Protection of platform security.
6. Establishment or defence of legal claims.

For users subject to the GDPR or similar privacy regimes, processing must be supported by a recognised lawful basis. GDPR Article 6 identifies lawful bases such as consent, contract, legal obligation, vital interests, public task, and legitimate interests.

1.6 Sharing of Information

Efiko.pro may share information with:

1. Hosting and cloud infrastructure providers.
2. Payment processors.
3. Email delivery providers.
4. Analytics and monitoring providers.
5. Domain and DNS service providers.
6. Customer support and live chat tools.
7. Credential verification partners where applicable.
8. Professional service providers such as lawyers, accountants, auditors, or security advisers.
9. Regulators, courts, law enforcement, or government agencies where required.
10. Third-party plugins enabled by the user.

We do not sell personal information to advertisers.

1.7 Cookies and Tracking

Efiko.pro may use cookies, pixels, analytics scripts, and similar technologies to operate the platform, manage sessions, improve performance, secure accounts, remember preferences, measure traffic, and support optional marketing integrations.

More details are provided in our Cookie Policy.

1.8 Data Security

Efiko.pro uses reasonable technical and organisational measures to protect personal information. These may include SSL/TLS encryption, access controls, secure authentication, monitoring, backups, logging, vulnerability management, and administrative controls.

No online service is completely risk-free. Users must protect their passwords, devices, and account access.

1.9 Data Retention

Efiko.pro retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain business records, prevent fraud, and enforce platform policies.

After account closure, we may delete, anonymise, archive, or restrict access to information depending on legal, technical, backup, tax, security, and operational requirements.

1.10 International Data Transfers

Efiko.pro may process or store data using service providers located in different countries. Where required, we will take reasonable steps to protect personal information transferred internationally, including contractual protections and security safeguards.

1.11 User Rights

Depending on your jurisdiction, you may have rights to:

1. Access personal information held about you.
2. Correct inaccurate information.
3. Request deletion of information.
4. Object to certain processing.
5. Restrict processing.
6. Withdraw consent.
7. Request data portability.
8. Complain to a privacy regulator.

Requests can be submitted to [Insert Privacy Email].

1.12 Data Breaches

If Efiko.pro becomes aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where required by law, we will notify affected individuals and relevant regulators. Under Australia’s Notifiable Data Breaches scheme, eligible entities must notify affected individuals and the OAIC where a data breach involving personal information is likely to result in serious harm.

1.13 Children

Efiko.pro is intended for users aged 18 and above. We do not knowingly collect personal information from children without appropriate consent.

1.14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes may be communicated by website notice, dashboard notice, or email.

1.15 Contact

For privacy enquiries, contact:

Efiko.pro Privacy Team
Website: https://efiko.pro